Program Manager of Caregiver Services

Job Title:                  Program Manager of Caregiver Services

Current Staff:         

Department:            Caregiver Services

Status:                      Full Time Exempt,

Reports to:               Senior Director of Caregiver and Senior Services



VISIONS Caregiver Program provide free supportive services to unpaid caregivers of older adults throughout NYC.  The program is funded by the NYC Department for the Aging (DFTA).

VISIONS Caregiver Services Program Manager is responsible for direct services related to VISIONS Caregiver Program.  Reporting to the Senior Director of Caregiver and Senior Services, the Program Manager will collaborate with VISIONS rehabilitation, community outreach, VISIONS Center on Blindness (VCB) and VISIONS at Selis Manor/ISC Departments to provide caregiver services agency-wide.

The Program Manager will take a lead role in completing the contractual deliverables established by DFTA including: (1) provide and record outreach activities; (2) provide information and assistance services; (3) refer caregivers to therapeutic and supportive individual and group counseling services and training/educational sessions; (4) document and record respite services; and (5) record supplemental services provided by VISIONS staff that augment the four Core Services provided through the Caregiver Program.  The Program Manager is responsible for conducting a thorough evaluation of the caregiver’s needs, strengths and preferences, using the DFTA Caregiver Intake and Assessment form.  The program manager is the supervisor for the Caregiver Program Associate.


  • Work with the Director of Caregiver and Senior Services to meet, track and record all DFTA caregiver services program contract requirements for DFTA.  Ensure unduplicated client goals by service area are met.
  • Screen and interview caregivers to identify presenting problems. Conduct intake and assessment screening of caregiver, assessing mental and physical health needs and supports and complete care plans with caregivers.
  • Assign caseloads to staff and interns
  • Conduct home visits as needed for clients to evaluate unmet needs
  • Input contracted units of services using the computerized data collection instrument (STARS).
  • Document, track and provide case notes for all services provided to caregiver clients in a timely manner
  • Participate in and track outreach activities
  • Develop an email list service to provide information to caregivers each month electronically
  • Provide caregivers with information and assistance and referrals to other VISIONS services and to outside agencies.
  • Coordinate with the VCB Director to organize and track group respite services at VCB-VISIONS Residential Center. This might include day trips and/or weekend sessions for caregivers and care-receivers including overnight stay.
  • Provide supportive counseling to clients as assigned by the Director.
  • Develop and coordinate support group services for caregivers
  • Develop and provide training and educational sessions (both group and individual) to caregivers in such areas as: understanding the caregiver role, learning caregiving skills, obtaining information pertinent to the care of seniors)
  • Coordinate in-home respite and supplemental services and ensure program budget plan is met
  • Assist with implementation of informal caregiver satisfaction survey yearly. Work with the Director on developing additional tools to track outcomes the program is able to meet and to better speak about the impact of it.
  • Attend trainings offered by DFTA (or other organizations) at least once a year
  • Train and supervise Program Associate
  • Train and supervise an intern with the Director each year.
  • Other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.


  • Bachelors in Social Work (BSW) or related Bachelor’s degree required with at least 5 years’ experience in aging and/or family services and/or human services or MSW or related MA with 2 years’ experience working in social services.
  • Bi-lingual in Spanish is preferred but not required.


Attention to detail, ability to work independently, ability to interact with staff and vendors, must be a self-starter, well organized, a team player and understanding of the philosophy of a nonprofit service organization and the impact that it has on the culture and operation of the agency.  Strong computer skills. Excellent written and verbal communication skills.


Commensurate with education and experience.


  • This position works out of VISIONS at Selis Manor, 135 West 23rd Street, New York, NY 10011 and routinely from the VISIONS Main Office, 500 Greenwich St., 3rd Floor, New York, NY, 10013.
  • Special programming might require working out of VISIONS Center on Blindness, 111 Summit Park Road, Spring Valley, NY 10977 including staying overnight if necessary.
  • Local travel in NYC is expected to conduct in-home visits

VISIONS is a 501(c) (3) nonprofit rehabilitation social service agency incorporated in 1926.  VISIONS provides service for blind and visually impaired people of all ages in the Greater New York Metropolitan Area.

VISIONS is an equal opportunity employer.  All job candidates, consultants and volunteers 18 years of age and older, must consent to a background investigation including a criminal justice system search, reference and education checks.

VISIONS Employees should report any equipment malfunction, repair needs or any broken item.  At no time should there be any attempt to fix any item without written authorization and inclusion in the job description.

Rev 1.8.20 el, rc

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